This is a hands-on leadership role at the center of our EMEA Customer Success organization.
You'll lead a small, senior team of 5 with the intention to double to 10 in the next 12 months.
Based from London, your team sit locally along with a growing team in Munich and possibly Riyadh in future working with enterprise customers across EMEA.
Where You Come InYou'll carry formal accountability for your team's performance, development, hiring, and day-to-day effectiveness — and you'll stay personally engaged in the region's most strategic accounts, at the level where a senior voice changes the outcome.
Your core mandate is to turn a set of excellent individual practices into one operating system: the account planning, escalation, and reporting structures that let the team scale without a proportional rise in headcount.
This fits someone who wants to lead from close range rather than inherit a large, already-built org.
If you're looking for a defined playbook or a steady renewal book to protect, this isn't that — you'll be building the playbook as you go.
What You'll OwnLead the EMEA Customer Success team — owning hiring, onboarding, coaching, performance management, and career development for a small group of senior CSMs.
Stay personally engaged in the region's most strategic accounts, holding senior relationships directly and stepping in when a situation needs a decision at your level.
Decide where the team's time goes: which accounts warrant depth, what account enablement work is worth the investment, and what should become a repeatable, templated motion versus a bespoke one-off.
Build the account planning, escalation, and reporting processes that let the team absorb more enterprise customers without adding headcount at the same rate.
Grow usage inside existing accounts — across more tea.