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Operations Coordinator

CompraTica Empleos

EMP:Administration
Sheffield
Tiempo Completo
Remoto
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Descripción

The role of Commercial Hub Coordinator (Operations Coordinator) will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish.

The primary activity of this role is data entry, with the remaining responsibility to make bookings via inbound and outbound calls, manage email inbox and booking portals.

Providing a seamless booking experience is paramount in being successful in this role.

Reporting into the Commercial Team Manager, your role will involve providing day to day administrative support for Commercial Account holders and Driver Partners.

Who are Veezu?Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities.

We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!What you’ll do:Managing and accurately inputting large volumes of data on a daily basisHandle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holdersProviding well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.

  • Ensure account holders can provide key information specific to their account to adhere to GDPR and security.

Requisitos

.Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners.Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating t...

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