We're on a mission to become the go-to destination for students across Europe to find a trusted home away from home.
We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.
With HousingAnywhere, Kamernet, and Studapart under our roof, we're Europe's largest student rental platform.
You'll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.
To support our continued growth, we are creating a new, strategic role at the heart of operational performance and customer experience.
There is no Quality & Training activity in the Group today : you will build it from the ground up.
Your role As Quality & Training Manager, you will create and lead the Quality & Training activity for the whole HousingAnywhere Group, covering the Operations teams in Cergy and Rotterdam.
You define its scope, methods and tools, and you are responsible for service quality and operational practices across the Group.
You work closely with the managers of the Customer Support and Booking Ops teams to structure training, onboarding, quality monitoring and performance tooling.
The role is based in France, with frequent travel to our Rotterdam office.
English is the main working language.
Building the Quality & Training activity Design the Quality & Training activity : scope, operating model, priorities and roadmap, Set up the tools, rituals and governance needed to run the activity at Group level, Harmonise quality and training practices between the Cergy and Rotterdam teams, Lay the foundations for the activity to grow as needs evolve.
Training & onboarding Identify the training needs of the Ops teams, and accompany the integration process while migrating to a single operating model in 2027, Develop complete training programmes covering customer service posture, tools, and day-to-day processes and procedures, Create.