You'll own observability across H: the strategy, technical design and rollout.
Your work will give visibility of the entire stack and surface the information the company relies on to make key decisions and quantify progress.
H builds computer-use agents that take actions in browsers and desktop applications.
This role covers every technical system we run.
What you ownThe whole problem space.
This is a lead role that stays hands-on: you will set the direction, design the stack, lead others through building it and work with internal teams on adoption.
You'll be responsible for ensuring our teams measure what matters, and for learning our products and services in depth.
What you'd be doingSetting one observability strategy that can be applied across teams and technical stacksOwning the implementation of the systems that manage metrics, logs, traces, alerts and dashboardsDefining SLAs, SLOs and SLIs with our product, research and infrastructure teamsBuilding end-to-end visibility of system dependencies, providing visualisations for users and context for agentsAutomating how we track coverage, reliability, alert quality and the cost of executionThe first yearBy month 3, every H product has SLAs, SLOs and SLIs defined and measured in code, with compliance reports produced automatically.
By month 6, a single complete solution covers metric collection, log processing and tracing.
By month 12, every system at H uses the same SDKs and interfaces, whether for alarms, metrics, logs or traces.
Who you'd work withYou'll work with every team at H, across infrastructure, product, engineering and research.
Our VP of Engineering is the hiring manager.
What we think it takesLikely a good fit if youHave set the direction for a substantial piece of engineering work, delivered it and got other teams to adopt it.
Have built production instrumentation and telemetry integrations yourself.
Have defined both product-level and technical-level SLAs, SLOs and SLIs.
Have used SRE measurements such as.