Customer Service Specialist Coffee

<p><strong>Location:</strong> Wollerau or Zurich, Switzerland<br><strong>Employment Type:</strong> Part-time (40-60%), Fixed-term until May 2027</p> <p><strong>Join Our Team</strong></p> <p>We are looking for a proactive and detail-oriented <strong>Customer Service Specialist Coffee</strong> to support our coffee logistic activities.

This is an excellent opportunity for a professional with experience in contract administration, logistics coordination, and supplier management to play a key role in ensuring smooth operations and exceptional service for our customers and logistic service providers.

</p> <p><strong> </strong></p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Manage coffee logistic shipments and sales invoices.

</li> </ul> <ul> <li>Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.

</li> <li>Support the resolution of logistics-related issues and delays.

</li> </ul> <ul> <li>Act as a key point of contact for customers’ inquiries and operational topics.

</li> <li>Assist in resolving customer related issues and discrepancies.

</li> </ul> <ul> <li>Coordinate with Finance regarding payment processing and invoice approvals.

</li> <li>Investigate and resolve invoice discrepancies.

</li> </ul> <ul> <li>Monitor contract processing timelines and maintain high accuracy standards.

</li> </ul> <p><strong> </strong></p> <p><strong>Who We're Looking For</strong></p> <p><strong>Required.

Calificaciones

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Professional experience in customer service, procurement support, logistics, or contract administration.
• Fluent written and spoken English and German.
• Strong organizational

  Habilidades

  with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with ERP systems, p...