Job Title: Customer Service Representative (Remote) A bit.
As a fully remote, small, and agile team, we move fast and value finding creative solutions to complex problems.
We aren't afraid to experiment! We test constantly, iterate quickly, and lean into innovation to stay ahead of the curve.
We are currently looking for dedicated independent contractors to join us as we scale one of the fastest-growing e-commerce companies in the US.
If you thrive in a dynamic, "test-and-learn" environment, are passionate about providing exceptional customer service, and want to be a driving force in a pioneering industry, we want to hear from you.
A bit more about this role: As a Customer Service Representative, you will be the first point of contact for Tires Easy customers by answering questions, solving issues, and providing guidance on products and orders.
You'll support customers via phone and email, and ensure every interaction is friendly, professional, and solution-oriented.
We are not a BPO - we are a small, scrappy, and fast-growing company where we change things quickly and constantly improve our workflows and tools.
This role is ideal for a high-level professional who thrives in a fast-paced environment and enjoys the "start-up" energy of a small team where you can help build and refine processes.
This is a phone-heavy role, requiring up to 8 hours of active phone time per day.
Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
Drive timely resolution for all assigned cases within our ticketing system.
Accountability & KPI Performance Hold yourself accountable to meeting and exceeding.