WHO WE ARE: MagicSchool is the premier generative AI platform for teachers.
We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform.
Join a top team at a fast growing company that is working towards real social impact.
Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
Role Description As the Director of Customer Success, Central you will serve as a critical senior leader responsible for driving retention, expansion, and customer satisfaction for our largest customers.
You will strategically scale our Customer Success function within a fast-growing EdTech SaaS environment.
We are looking for a leader who brings enterprise depth, strong operational instincts, and a track record of building high-performing teams.
You've managed teams who own complex, strategic accounts and know what it takes to retain and grow them at scale.
This role requires 30% travel.
Candidates based in Central or Mountain Time Zones are preferred.
Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative, interpreting comprehensive customer success metrics (daily, operational, strategic) in Salesforce, and translating insights into actionable strategies to continuously improve the high-touch customer journey.
Reduce customer onboarding time for complex, multi-stakeholder implementations through continuous process improvement, identifying opportunities to streamline work, contributing strategic ideas, and proactively reducing ambiguity for the team and cross-functional partners.