Summary The Guidewire Enterprise Readiness Team is a critical strategic organization developed to align information, learning and communication experiences to support readiness and adoption goals across all Guidewire personas - Customer, Partner, and our internal Guidewire team.
Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator—ensuring employees, customers, and partners maximize their impact with Guidewire Cloud.
Reporting into the Customer Impact Communication Manager, as a Communications Specialist, you are supporting the delivery of critical communication to our Customers.
You ensure they are informed and enabled around key changes that will impact their working relationship with Guidewire.
You drive the intake and impact assessment for communication of key changes, reviewing the content provided by the various groups introducing the changes (e.
, PDO, Security), manage final messaging creation and approval, create and distribute communication vehicles, and ensure internal audiences are prepared to assist customers with questions.
Success will be measured on customer and stakeholder satisfaction, internal readiness, and efficiency.
As many communications are sent via email, the Customer Impact Communications team is also measured on email marketing best practice metrics.
Communication and Adaptability: exhibit excellent verbal, written, and presentation skills.
Has the ability to multitask and quickly adapt to a changing environment.
Prioritization: Able to balance multiple intake requests, ensure urgency is understood and managed, and appropriately “connect the dots” for customer communication on similar activities.
Strategic Stakeholder Collaboration: Influence.