Site Account Manager – Global High Tech Industry

As a Site Account Manager, you will be fully dedicated to a single Global High-Tech customer site, acting as the primary interface between the client and Ecolab/Nalco Water operations.

Responsabilidades

Client & Site Management Act as the main point of contact for a dedicated customer site

• Lead and coordinate regular client meetings, operational reviews, and planning sessions.

• Ensure high levels of customer satisfaction, trust, and long-term relationship stability.

• Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively.

People & Operations Management Coordinate and support onsite service teams (technicians, operators, internal stakeholders).

• Ensure effective planning, scheduling, and prioritisation of activities at site level.

• Lead internal coordination between service, technical, and support functions.

Drive strong engagement, communication, and collaboration across all parties involved.

Planning, Coordination & Continuous Improvement Own site-level planning, execution follow‑up, and performance monitoring.

• Ensure alignment with contractual commitments, safety standards, and operational KPIs.

Identify opportunities to improve processes, communication flows, and service efficiency.

Commercial Support (Secondary) Identify upselling or cross‑selling opportunities in close collaboration with sales.

• Support commercial initiatives when relevant, but without primary sales targets.

Contribute to contract renewals and long‑term account stability.

Who You Are A strong relationship manager with excellent communication and coordination.

Habilidades

Comfortable leading meetings, aligning stakeholders, and managing expectations.

Service‑oriented, reliable, and focused on long‑term partnerships.

Structured, organised, and confident managing complex operational environments.

Commercial awareness is a plus, but not the core of the role.

Calificaciones

& Experience Experience in account management, site management, operations coordinati...