Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.
We are proud to be rated 4.
8 on Trustpilot, based on 55,000+ reviews.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries.
We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for.
With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.
We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools.
We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
------------------------------------------------------------------------------------------------------Join us as Customer Care & Onboarding Analyst (Dutch market) and help freelancers and SMEs in the Netherlands open their account and get started with Qonto.
You'll answer their questions by email and phone and shape how we launch in a new market, under the guidance of Francesca, our Team Leader.
Our customers rate us 4.
8/5 on Trustpilot, and you'll help us push it higher.
➡️ What you'll do Be the voice of Qonto for Dutch customers: You'll give quick, sharp support by email and phone.
Guide customers through account opening: You'll make onboarding smooth, from first question to a fully set-up account.
Turn customer feedback into improvements: You'll share what you hear with the Ops and Product teams to keep the "WOW" effect alive.
Build better ways of working: Y.