One of my favorite aspects of Ashby is our operating principle of Continuous Improvement.
Coupled with our principle of caring deeply.
That’s why I am thrilled to be hiring an EMEA Manager of High Touch Implementations! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience.
About this role: As our Manager of High Touch Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey.
You will lead an EMEA-based team of Implementation Specialists aligned to our High Touch (mid-market) customers, reporting into our EMEA Manager of Implementations.
You will oversee the delivery of segment-aligned implementation experiences, and will partner cross-functionally to support scoping and planning for prospective customers.
You keep the team on track to ensure milestones are met.
You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements.
Team Leadership: You build and scale high-performing teams, empowering them to achieve outcomes that meet or exceed the high standards set by our team and company.
Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements.
You build strong custome.