<p><strong>Join Our Team</strong></p> <p>We are looking for a customer-focused and detail-oriented <strong>Ocean Freight Customer Service Specialist </strong>to join our growing team.
This role is ideal for an experienced logistics or customer service professional who enjoys building strong customer relationships, resolving complex issues, and ensuring the smooth execution of ocean freight bookings and allocation management.
<strong> </strong>As the primary point of contact for our customers, you will play a key role in managing allocations, handling booking-related inquiries, supporting billing processes, and maintaining exceptional service standards across our global freight operations.
</p> <p><strong> </strong></p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Serve as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates</li> <li>Manage day-to-day freight allocation requests and coordinate capacity.