Almetra builds AI computer vision for manufacturing, running on real production lines at customer sites.
As our customer base grows, our Customer Impact team needs to focus on delivering value, not on operational and technical details.
You will own product operations across the delivery pipeline, from signed customer to live, stable deployment, including customer IT operations.
This is a senior individual contributor role: you set direction and design how operations run, rather than running every installation yourself.
What you'll ownOwn the delivery pipeline end to end, with clear accountability for go-live outcomes across every customerDesign the delivery model, including stages, handoffs, owners and service levels, and oversee installations and rolloutsSet the standards for customer IT operations, from network and access setup to security reviews, and act as the escalation pointDefine the operational metrics that matter and run regular reviews to drive improvementsGive leadership, Product and Engineering a clear view of delivery risks, and help shape how the function scalesWhat you bring6+ years in product operations, technical operations or delivery management, ideally in B2B hardware, IoT or industrial softwareExperience owning operations at the oversight level: designing the system and driving outcomes, not only executingEnough technical depth (networking, Linux, edge devices, enterprise IT security reviews) to be credible with customer IT teams and our engineersA track record of influencing Product and Engineering without formal authorityFluent English and willingness to travel to customer sites in Europe; German is a strong plus#LI-Onsite What we offerEmployee Share Options Program for all permanent employees*An increasing.