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Implementation Manager (UK)

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EMP:Management
United Kingdom
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BobyardConstruction is a multi-trillion-dollar industry that still estimates by hand

Contractors measure and count materials off drawings manually, and it caps how many jobs they can bid.

Bobyard uses computer vision and NLP to automate takeoffs and estimates, so contractors bid faster and win more.

We raised a $35M Series A led by 8VC, with Primary and Pear, and we're growing fast.

About the roleYou own the first 45 days of every new customer, from signed contract to a live, trained, adopting account.

Launch quality can't depend on whichever CSM picks it up, so this role runs one repeatable process.

You win when customers launch fast and the CSM who inherits the account never has to ask what happened.

This seat is remote in the UK, works UK hours alongside our San Francisco team, and supports our largest customers in the region.

What you'll doTurn every AE/SE handoff into a confirmed launch plan within 48 hours of signatureConfigure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobsDrive customers to their first completed workflow and adoption milestone inside 45 daysRun reinforcement sessions and office hours that catch stragglers before they churnChase blockers with CS and Product until they're resolved, not just loggedHand off to the CSM with every exit criterion closed and the account documentedWhat we're looking for2+ years owning SaaS onboarding or implementation across a real portfolio of accountsHands-on comfort configuring software yourselfYou've run live training for non-technical or field-based usersA track record against a launch or time-to-value SLA, and you know your numbersSharp, structured written communicationComfortable owning 10+ concurrent launches with little day-to-day oversightNice to haveVertical SaaS or construction tech experienceCRM or onboarding tooling (Salesforce, Asana, Notion)Built an onboarding playbook from scratchBilingual (Spanish or otherwise)What we offerCash for stability.

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