We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers.
From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel.
Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team.
This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems.
You’re welcome to work remotely in Singapore.
Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.
, printers, monitors, network).
Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.