At Uni Systems, we are working towards turning digital visions into reality.
We are continuously growing and we are looking for a professional Senior Service Delivery Specialist to join our UniQue Strasbourg - France.
What will you be bringing to the team?Coordinate the day-to-day delivery of live services, ensuring compliance with agreed SLAs and contractual obligations.
Coordinate internal and external teams to drive effective incident resolution and maintain service quality.
Build and maintain strong relationships with operational stakeholders to ensure consistent service delivery against SLA commitments.
Produce and maintain accurate operational and incident reports, including detailed incident documentation.
Monitor and maintain service quality throughout the service delivery lifecycle.
Collect, analyze, and report performance metrics and KPIs to identify trends and drive continuous service improvement.
Assist in coordinating Problem Management and Release Management activities to ensure effective service governance.
Facilitate problem resolution by coordinating with support teams, vendors, suppliers, customers, and other stakeholders while removing delivery roadblocks.
Work closely with Contract Managers to ensure timely problem resolution and fulfillment of contractual.
Engage Supplier Management teams when vendor support or escalation is required.
Conduct Post-Resolution Reviews (PRRs) for critical incidents and problems, ensuring follow-up actions are tracked and completed.
Monitor, report, and ensure achievement of Problem Management KPIs and service targets.