Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
Cresta’s leadership includes some of the leading minds in AI today.
Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day.
Come build that future at Cresta.
You connect what customers are saying in their conversations, what their business needs most, and what Cresta's AI can do, then turn that into a prioritized plan and measurable results.
You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off.
You will not be building AI Agents from scratch.
Our Forward Deployed Engineers and Forward Deployed Product Managers create and deploy them.
Your focus is on making deployed AI better: finding the next opportunity, optimizing what is already live, piloting new Cresta capabilities, and proving the business impact.
You are analytical, commercially minded, and credible with senior stakeholders in CX, Operations, Product, Sales, and IT.
You are technical enough to work closely with FDEs and FDPMs and to give product and engineering a tight feedback loop.
What You'll Do: AI Stra.