This role is part of our Prerender team, one of our growing brands at saas.
For nearly a decade, Prerender has helped marketers build dynamic, complex JavaScript websites at scale while keeping them fully visible to search engines and AI platforms.
We remove crawling and indexing limits so our customers' content can be found, ranked and cited, whether on Google's search results or in AI-powered answers from tools like ChatGPT, Perplexity and Google AI Overviews.
More than 100,000 websites around the globe trust Prerender to serve more than 2.
7 billion web pages to crawlers, improving their organic rankings and AI visibility.
Profile Overview As a Senior Customer Success Manager at Prerender, you make sure our customers stay, grow and succeed with us.
You own retention and churn for a defined book of enterprise and mid-market accounts, and you're measured on how well that book retains.
You use data to spot risk early, reach out before problems surface, and show customers the business value Prerender delivers.
This is a highly customer-focused role at the point where technology meets business.
You'll explain what rendering, crawling and indexing mean for a customer's traffic, visibility and revenue.
You'll also bring what you learn from customers back to our Product, Support and Marketing teams so we keep getting better.
If you like building trusted relationships, working from data, and making technical topics simple, you'll thrive here.
Your immediate impact in the first 3-6 months will be: Build trusted relationships with assigned customers, understand their challenges and how Prerender can help Start acting as an advisor on machine/AI visibility as Prerender repositions itself out of the pure SEO/rendering space.