Diabolocom is the leading European sovereign cloud contact center (CCaaS) and customer experience management (CX) platform.
It helps organizations transform customer experience by augmenting agents' capabilities through AI-human collaboration, automating routine customer interactions, and delivering personalized experiences at scale.
Built on proprietary AI, private cloud, and native telecom infrastructure, the platform automates workflows, improves data quality, and empowers customer service and sales teams across every channel.
Backed by more than two decades of experience and twice recognized by Frost & Sullivan for AI technology innovation and customer experience technology leadership, Diabolocom is trusted by more than 400 organizations—including BPCE, Carrefour, Nikon, and Mitsubishi—to power mission-critical customer operations in over 60 countries, helping organizations strengthen customer loyalty and accelerate growth.
You will manage recruitment processes end-to-end, from understanding the hiring need and identifying the right sourcing strategy to interviewing candidates, managing the selection process and closing the hire.
A significant part of your activity will involve recruiting technical and highly specialized profiles, including Software Engineers, AI and Research profiles, Infrastructure experts, senior technical specialists and, depending on business needs, leadership and C-level positions.
You will work with a wide variety of stakeholders across the company: experienced hiring managers, technical experts, senior leaders and managers who may need more guidance throughout the recruitment process.
Being able to adapt your approach, challenge when necessary and keep recruitment processes moving will therefore be an important part of your role.
You will join a collaborative Talent Acquisition team composed of a Talent Acquisition Tea.