Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision.
Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily.
This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love.
By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category.
We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
Where does this role fit in? We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Manager of Account Management.
This position will report to the Head of Customer Success, Americas.
Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers.
We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success.
What will you do? Build and lead a team of Account Managers focused on managing renewals, cross-sells, and upsells for high-touch customers Scale, mentor, and develop a high-performing Account Management team Accurately forecast monthly and quarterly revenue retention and expansion results Drive strategy and build executive relationships for top accounts Collaborate closely with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement Use data and metrics to assess team performance and implement improvement initiatives Ensure adherence to UpGuard’s post-sale processes and standards Foster a culture of accountability and customer-first thinking within the team Build close alignment with team leaders and individual contributors to.