EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world.
Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies.
EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies.
EDB delivers the confidence of up to 99.
999% high availability with mission critical capabilities built in such as security, compliance controls, and observability.
For more information, visit www.
enterprisedb.
com What your impact will be…  As Director of EDB’s Customer Success-EMEA region, you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their outcomes and attaining sustainable value from our solutions.
You will have the unique opportunity to develop, operate and manage an organization’s region that is ripe for growth.
As a member of the Customer Success leadership team, the Director of Customer Success collaborates closely with regional sales and cross-functional leaders, and is responsible for turning ideas and learnings into best practices, while providing on-going feedback to improve the end-to-end customer experience.
You have a thoughtful and strategic approach to creating customer lifecycle solutions, and will be accountable to define, build and deliver strategies and plans that enhance recurring revenue growth and integrate with EDB’s GTM strategies and plans.
You will build a scalable, data-driven success engine to grow Net Retention Rate (NRR) and protect Gross Retention Rate (GRR).
You will balance high-touch advocacy for.