Bloomreach is building the world’s premier agentic platform for personalization.
We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.
From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty.
We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Fully remote.
Working hours centered on Central European Time (CET/CEST) Reports to: Director, Global Support Incident and problem management today is fragmented and owned part-time by people whose primary role is technical.
We are hiring a dedicated Senior Incident & Problem Manager to own the discipline end to end: define how we respond, lead live incidents personally, and embed a single standard across Loomi.
This role pairs process ownership with hands-on incident management.
You lead the war room / bridge, drive restoration, and set the bar for how incidents are run.
This is not administrative coordination: you are expected to become proficient in Loomi at both a functional and a technical level, so you can lead incidents with real product judgment.
This is a hands-on operational role and includes par.