Location: United KingdomType: Full-timeSalary: £35,000-£45,000About PhaselawPhaselaw is the leading eDiscovery platform for in-house legal and privacy teams.
We save teams thousands of hours with tools for document production and redaction.
We're a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.
The RoleWe’re looking for a Customer Support Engineer to help us support our growing customer base in the UK and Europe.
You’ll report directly to our CTO and work closely with our entire team to ensure our customers are getting the most out of our products.
This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward.
You'll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.
What You’ll DoBe the first line of defense for customer tickets and questionsBuild scalable, AI-enabled systems for customer supportChannel customer feedback to our product development teamCreate educational resources for our customersAssist with bug fixing and QAWhat We’re Looking ForProven interest in learning and teaching: You'll be educating customers every day and learning.
You’re a person who never drops balls.
Coding knowledge and interest in growing your coding skills.
A bias for action: You ship fast and iterate based on feedback.
(Optional) Knowledge of the Privacy or Legal fi.