We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work.
Our company virtues—Work together, win together; Find a way or make one; Dance in the customer's shoes; Quicker than they expect; Quality is Job 1—guide everything we do.
We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises.
Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Location: Remote or hybrid, EMEA or US Eastern time zoneTeam: Production, QualityReports to: VP ProductionDirect reports: Quality Manager (AMER, customer staffing) and 2 Quality CoordinatorsAbout the roleAs Director of Quality, you will own LILT's quality system end to end: standards, audit, compliance, procedures, continuous improvement, and the roadmap and operation of our Quality Agents.
You'll help move Quality from a primarily reactive, execution-led function to a proactive, data-driven partner for customers and internal teams, with quality designed into our AI-native workflows.
You'll be the person who can run a customer audit while simultaneously shipping an improved agent evaluation.
As the single Quality partner for Customer Success, Production, Research and Product, you'll turn customer.
You'll advise customers on the right quality, cost and speed mix, including whe.