<div class="content-intro"><p>Altana is the network for trusted trade.
Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
</p></div><p><strong>The Opportunity at Altana</strong></p> <p>We’re looking for a dedicated Technical Delivery Manager (TDM) who will have the exciting opportunity to collaborate closely with our public sector customers, guiding them in effectively and efficiently operating Altana’s platform.
As a TDM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success.
You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value.
<br><br>Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers.
You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions.
You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes.
</p> <p><strong>You Will</strong></p> <ul> <li>Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers.
</li> <li>Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points.
</li> <li>Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our cli.