To achieve this, GEODIS has established the STS policy: Stakeholders Total Satisfaction, meaning the total satisfaction of all our stakeholders.
Job DescriptionDo you want to build an efficient, safe, and customer-focused logistics operation for a leading fashion client? GEODIS is looking for a Senior Operations Manager to make a daily difference in Almere.
You are responsible for the optimal handling of inbound and outbound goods flows, storage, and Value Added Services, ensuring quality, customer, and employee satisfaction.
In the absence of the Site Manager, you assume overall responsibility for the site.
Your impactAs Senior Operations Manager, you directly manage 2–5 Operations Managers/Supervisors and oversee operational teams.
You uphold operational policies, identify improvement opportunities, steer towards KPIs and SLAs, and maintain a healthy balance between quality, efficiency, cost control, and employee satisfaction.
What will you do?PolicyPromote, monitor, and periodically evaluate operational policy as established by the Site ManagerIdentify and formulate improvements for new logistics working methods and proceduresImplement guidelines after approval from the Site ManagerBudget/FinanceOperate within departmental budget framework and strive for set ratiosWeekly reporting to the Site ManagerPrepare pricing proposals for Value Added Services (VAS)Contribute to departmental budgeting and cost controlResponsible for correct time registration and invoicingRelationship ManagementStrengthen internal networks with other sites; maintain external relationships with clients and suppliersManage supplier contractsServe as contact person for clients regarding operational mattersOperationsDeliver services to customers according to contract/SLASet operational objectives and standardsEnsure efficient planning and administration within operational processes, set prioritiesMonitor processes, work.