Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs.

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AI, Data and Personal Productivity

Customer Partnership & Success Operations & Project Management Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.

Tasks Customer partnership & success Act as a strategic partner to enterprise clients.

• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.

Identify learning needs and convert them into program strategies.

• Manage expectations, feedback loops, and success metrics.

Maanage risks and spot upsell potentials Operations & project management Coordinate timelines, resources, trainers, and delivery across all stakeholders.

• Ensure programs run smoothly, on time, and within scope.

Track risks, milestones, and operational metrics.

Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design Lead the architecture of blended learning programs.

Translate client goals into clear pedagogical concepts.

• Collaborate with trainers to ensure consistent instructional quality.

Iterate programs based on learner data and evidence.

Your impact: Influence the design quality of enterprise programs measured by NPS Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.

Shape and collaborate with the team on how our methodology evolves with customers.

Requisitos

Necessary: 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises

Familiarity with enterprise client communication and proven ability to listen, persuade,.