The roleWe are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.
Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstancesHandling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skillsBuilding relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customersNegotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the businessWork with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each accountWorking closely with Collections Management and the Head of Collections to review and develop recovery strategiesInstructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achievedEnsuring compliance with all appropriate legislation regulatory body guidelinesAdhering to our company policies and proceduresUpholding iwoca’s company reputation at all timesUpdating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery processThe requirementsEssential:Demonstrates curiosity to use and learn more.
You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situationsWe look for people who are smart, hu.