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Mid-market Customer Success Manager

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EMP:Customer Service
Paris, Île-de-France, France
Tiempo Completo
Remoto
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Descripción

UpSlide is the document production layer for financial services.

  We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way.

As a Microsoft Solutions Partner, with 14+ years supporting financial services teams, we bring together expertise from the tech, finance and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co.

boost productivity while improving brand consistency across their corporate documents.

 We are a certified B Corporation, upholding the belief that businesses should have a positive impact on society.

✨ Our valuesOur values guide our approach to work and are at the heart of our recruitment process.

To join our team, we look for individuals who value:Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables.

Trust: We are passionate, committed, and free to act with autonomy.

Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients.

🤝 The teamYou will join our Global MidMarket Customer Success team, a group of Customer Success Managers who each own a broad, evolving portfolio of mid-market accounts.

While the function operates globally, this specific opening is dedicated to the EMEA & APAC regionsBased in Paris, you will work closely with 2 Mid-Market CSMs (1 in London, 1 in NYC) and 1 Scale Ops Manager (Paris).

Matthieu, Head of Scale CSM and your manager, based in Paris, will support you in achieving your goals.

You will also be part of a global Customer Success community across our international offices.

Here is what the Go-To-Market organization looks like at UpSlide:Account Executives: Prospect, acquire new business acquisition and expand existing accountsConsultants: Lead implementation projects, deliver client training, and ensure successful deploymentCustomer Success Managers: Own a portfolio of accounts end-to-end, driv.

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