The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda.
While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed.
This role belongs to the Account Management Department, part of the broader Customer Success Division.
AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution.
This role does not include direct reports but requires strong leadership through influence.
You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth.
Key ObjectivesDrive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery.
Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability.
You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.
Detailed ResponsibilitiesClient Relationship ManagementDevelop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs;Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision;Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ;Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships.