Location: Zurich, Paris or MunichLanguage: Fluency in a two European languages in addition to English.
Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation.
We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact.
Role OutcomeThe Network Customer Support Engineer owns the customer support experience tied to the reliability, visibility, and operational health of Point One’s correction network.
This is a player-coach role.
You will personally handle complex technical support cases while also leading the operational systems, monitoring, and processes that ensure the network performs reliably at scale.
Success in this role means:Potential customer facing issues are identified and addressed before they impact customers.
When incidents do occur, they are resolved quickly with clear communication and strong root-cause analysis.
The organization has clear visibility into network health, operational trends, and customer friction.
A scalable network operations and support function is built as the company and network footprint grow.
Immediate Areas of FocusOwn the customer experience of our NetworkWork with our Network Operations team to understand incidents that affect the customer experienceIdentify emerging issues and collaborate with engineering and manufacturing teams to understand and support the resolution of those issues.
Understand available metrics and dashboards and contribute to the development of these tools to allow for the targeted resolution of customer questions.
Personally manage high-impact or technically complex support cases.
Partner closely with FAEs, Product, and Engineering to diagnose issues a.