Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync.
We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact.
We're still a scale-up, with ambitious plans ahead (more on that below), so joining now means your work will genuinely shape what Rentman becomes next.
Check out our public roadmap to see what’s coming next!Mission of this roleAs a First Line Technical Support Specialist, you'll be the expert who helps customers get the most out of Rentman.
The main objective of this role is to help customers find the right answers and solve their issues.
You'll be the first point of contact when customers reach out, whether they're new to the platform and need guidance or veterans troubleshooting complex issues.
You'll make a real impact by solving problems, sharing insights, and ensuring our customers get fast, top-quality support when they need it most.
As a repository of customer feedback and input, you'll advocate for our customers internally so that we continue to be a customer-centric company that listens to its users.
You'll be part of a passionate, customer-focused team that's all about creating smooth experiences, reducing wait times, and turning feedback into real product improvements.
What you'll doProvide our users with an outstanding customer experience, taking full ownership of the customer’s issue and proactively providing solutions that genuinely help and benefit customers.
Analyze and respond to queries via Zendesk (email & chat) while also being available to answer incoming calls via Aircall.
Become a pow.