Senior Partner Solutions Engineer - EMEA

Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (Telcos, Global Systems Integrators, Resellers and BPOs) across the Netherlands, Belgium and Luxembourg and Germany.

 </p> <p>This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering.

You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform.

This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories.

</p> <h2><strong>Key.

Responsabilidades

Partner Enablement & Practice Development

• Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
• Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.
• Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.

Co-Selling Support & Technical Leadership

• Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best...