When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence.
Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the roleThe Strategic Customer Success Manager is an individual contributor role based in London.
You’ll own and grow a small portfolio of Hiya’s most strategic customers among French and other European operators.
In this post-sales role you’ll be the central connector and orchestrator for each account.
You’ll help customers adopt Hiya, guide complex programs, deliver measurable value and open up multi-million dollar growth across a focused set of high-value telecom accounts.
You’ll work across executive relationships, technical delivery and commercial expansion, partnering closely with Sales, Product, Engineering and Support to bring clarity and momentum to complex environments.
We’re excited about you because you take initiative, use data to guide your decisions and are comfortable navigating ambiguity.
You build trusted relationships with senior stakeholders, guide complex programs through to production, and work comfortably in French and English with operators across Europe.
What You’ll DoOwn a portfolio of strategic European operator accounts, accountable for retentio.