Customer Support Specialist - Freelance, Remote Department: Support & Leadership Employment Type: Full Time Location: Global+ Reporting To: Client via Magic Compensation: $5.
00 / hour Description.
They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices.
Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.
Why does this role exist? As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support.
This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses.
The ideal candidate will combine strong technical aptitude with exceptional communication.
The Impact you’ll make Tasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel) Respond to customer inquiries through live chat with professionalism and speed Provide technical troubleshooting for product features, integrations, and platform functionality Handle phone and email support requests when needed to ensure comprehensive coverage Technical Issue Resolution & Troubleshooting Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VR.