fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth
As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft is seeking an experienced Senior Customer Success Manager (CSM) to be a strategic advisor responsible for driving skills-based outcomes in our Solutions Organization.
In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.
Responsabilidades
Strategic and Executive Engagement Translate customer goals into clear success plans with measurable impact Advise on skills-based workforce transformation, not just learning programs Platform, Solution & AI Confidence Mastery of our solutions and be an expert in the evolving product offering Speak Credibly
Acerca de
AI-enabled capabilities and limitations Explain "why this matters" in practical, business terms Guide customers through ethical, responsible adoption conversations Skills Intelligence & Workforce Strategy Fluency Confidently explain skills vs. competencies, job architectures, and proficiency models Guide customers through taxonomy decisions, benchmarks, and readiness planning Articulate the value to the customer of each of these approaches Data-Led Insights and Decision Making Use data to prioritize risk, opportunity, and expansion conversations Interpret dashboards and metrics to tell a clear story Tie Engagement and adoption data back to business outcomes Cross Functional Orchestration The quarterback across Product, Professional Services (PS), Sales and Support The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights A partner in shaping repeatable plays and best practices Commerc...