Customer Marketing Manager

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era.

As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.

banks, as well as leading insurers and healthcare providers.

Powered by models trained on more than 1.

5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of 2025’s Best Inventions and by Inc.

for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do  As the Customer Marketing Manager, you will own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence.

You’ll sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories and data into programs that deepen engagement and turn our happiest customers into champions of Pindrop’s solutions.

Customer advocacy and references:  Build and run a structured advocacy program so Sales always has reference customers ready across key segments and accounts Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively recruiting and nurturing advocates Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked Content:  Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster Lifecycle and adoption.