We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients.
In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth.
The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication.
Excited? Let’s see what it takes What you will do: Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.
); Own and drive client renewals and contract extensions across your portfolio; Identify and execute upsell and cross-sell opportunities to expand account value; Take responsibility for retention metrics and proactively mitigate churn risks; Maintain and manage revenue forecasts for your portfolio; Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; Develop and conduct comprehensive client trainings to ensure high user adoption; Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success; Act as a commercial owner of assigned accounts, driving growth and long-term value; Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role: 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; Proven experience owning or contributing to client renewals and retention; Hands-on experience with upselling / cross-selling within existing accounts; Ability to forecast revenue and manage a portfolio from a commercial perspective Proven experience of setting up a complex B2B product with functional logic (e.