LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation.
The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers.
We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.
Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Position Overview:Â As a Customer Success Manager (CSM), you will be the primary post-sale point of contact for a diverse portfolio of clients, dedicated to driving maximum value from the LivePerson Conversational Cloud.
You will act as a strategic partner, utilizing deep product expertise and industry knowledge to increase platform adoption and ensure long-term client retention.
Your mission is to bridge the gap between our innovative AI technology and our customers' unique business goals, ultimately driving measurable success and revenue growth.
Team Context: Reporting to the Senior Manager Customer Success APJ, this role sits within our Global Services organization and works closely with Sales and Support teams.
You Will: Key.
Revenue & Growth: Hold direct responsibility for identifying, qualifying, and closing additional revenue opportunities through upselling and cross-selling related products and services.
Proactively manage the renewal process to maintain a high.