Make technology work for everyoneAt Sunweb Group, technology plays a key role in delivering unforgettable holiday experiences to more than 1.
3 million customers every year.
Behind the scenes, our colleagues rely on secure, reliable, and user-friendly IT solutions to do their best work.
As an IT Servicedesk Engineer (Senior), you are the first point of contact for employees across our international organization.
From resolving technical issues and supporting new joiners to improving processes and maintaining our digital workplace, you make sure colleagues can work efficiently and without disruption.
You'll join our IT team in Rotterdam and collaborate closely with infrastructure, security, and development specialists to provide an excellent employee experience.
Location: RotterdamStart Date: ASAPAvailability: Full-timeYour impactIn this role, you'll support colleagues across our international organisation, different hub offices and business functions.
You'll combine hands-on IT support with ownership and continuous improvement, acting as a trusted point of contact for both colleagues and stakeholders.
Depending on your experience, you'll also take the lead in specific areas of expertise, support less experienced colleagues and contribute to improving and automating our IT processes.
ResponsibilitiesResolve first- and second-line IT incidents and service requests through Jira, phone, email and walk-ins.
Troubleshoot hardware, software, network, VPN, Microsoft 365 and workplace-related issues.
Make sure new colleagues have the right tools and systems available from day one.
Work closely with Infrastructure, Security and Development teams to resolve technical issues.
Contribute to ITIL-based service management processes and maintain.