<p><strong>Job title:</strong> Director of Platform Operations<br><strong>Location:</strong> Bristol or London (Including hybrid)<em><br></em><strong>Salary: </strong>£141,000 - £170,000<br><strong>Team:</strong> Product & Tech Operations<br><strong>Reporting to:</strong> VP Product & Tech Operations</p> <p><em>This role is based in either Bristol or London and requires an existing right to work in the UK.
</em></p> <p><em>At this time, we are not able to offer visa sponsorship for this role.
We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis.
We encourage you to keep an eye on our careers site to stay informed.
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination
We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future.
Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners.
</p> <p>By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable.
</p> <p>With teams across Europe, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
</p> <p><strong>What will I be doing?</strong></p> <p>This is a global leadership role accountable for how clients experience Kaluza day to day.
Reporting to the VP Product & Tech Operations, you'll run three global functions and hold global accountability for client support and SLA performance across every client and region:</p> <ul> <li><strong>Client Support (incl.
Incident & Problem Management)</strong> - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team re.