PHMG works with more than 36,000 clients across the globe – and we're committed to delivering the very best service to every single one.
This dedication to has led to the rapid expansion of our client care teams, as we continue to expand our impact, we are seeking a dedicated and detail-oriented individual to join our team as a Quality Assurance Manager.
As a Quality Assurance Manager, you will assist in the management of the quality assurance team providing coaching, leadership and guidance, whilst also overseeing the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business.
The Quality Assurance Team play a crucial role within the Client Services department.
You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements.
Salary: £34,000 base (£39,000 OTE) Location: Old Trafford, Manchester Hours: Monday to Friday 8.
15pm Job Role As a Quality Assurance Manager, you will oversee the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business.
The Quality Assurance Team play a crucial role within the Client Services department.
You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements.
Your time will be mainly focused on the Client Retention department however your main objectives and time allocation will be dependent on department key objectives.