Hi, I’m John and I’m the Head of Professional Services at Ashby.
One of my favorite aspects of Ashby is our operating principle of Continuous Improvement.
Coupled with our principle of caring deeply.
That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows.
About the Role This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing.
You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities.
You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.
What you’ll do: Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.