Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers.
With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline.
Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc.
5000 list for six consecutive years.
The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.
Client Support Analyst Department: Client SuccessReports to: Technical Analyst ManagerRole Type: Full-time (Monday to Friday) ZAP Solutions is the higher education technology partner trusted by 175+ medical and graduate programs across the US, Canada, and Australia.
Our integrated suite — AMP, AMP Mobile, SAMS, and AMP AI — supports every stage of the student journey, from admissions and enrollment to advising and beyond.
We build technology that grows with your program, and we're just getting started.
Position Summary The Client Support Analyst serves as a primary point of contact for an assigned portfolio of school clients, helping ensure their admissions systems meet their operational needs.
This role combines client relationship management, system configuration, development request coordination, quality assurance, and documentation.
Working closely with clients, internal teams, and developers, the Client Support Analyst investigates issues, implements system improvements, manages requests from submission through resolution, and tests system changes to ensure reliable functionality.
The role requires strong communication, analytical thinking, attention to detail, and the ability to manage multiple priorities.