We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey.
Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive.
As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
We work across Sales, Marketing, Customer Success, and Partnerships.
We build and maintain the agents, the business teams own the outputs, and humans review exceptions.
About the RoleYou'll own the AI agents that run Gorgias's GTM workflows, taking them from manual process to reviewed agent.
The goal is to optimize as much GTM work as possible without losing quality.
A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.
What You'll DoNavigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end-to-end GTM workflows.
Build custom agents and reusable agent.