For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter.
Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking.
That is magic at work, and it’s what we show up for every day.
As a Content Designer II at Smartsheet, you’ll collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals.
In this era of rapid innovation, you will play a pivotal role in shaping how our users interact with AI-driven features, ensuring that complex technology feels intuitive, ethical, and human-centric.
You’ll impact specific feature areas and contribute to platform-wide strategies that define the future of collaborative work management.
You will report to our Director, Content & Globalization.
This role is eligible for remote work within Costa Rica.
You must reside in Costa Rica.
What you’ll do Design for AI & LLMs: Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs.
You will ensure AI responses are accurate, helpful, and maintain Smartsheet’s brand voice.
Collaborative Creation: Understand user needs and business goals to co-create product content alongside design and product management teams.
Strategic Content Design: Apply and evolve content strategies, guidelines, and processes.
Create deliverables such as content audits, research-driven frameworks, and user personas.
Information Architecture: Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
Advocacy & Education: Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
Continuous Learning: Stay current on emerging trends i.