Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms.
We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow.
As a team, we continuously inspire each other to learn new and better ways to make an impact.
We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention.
This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions.
Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships.
Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals! What You Will Do: Own and manage a book of business Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
Spearhead a process-driven sales approach to seek additional revenue opportunities.