Who We AreWe are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments.
Our AI-powered systems help businesses streamline operations, boost productivity and transform physical work.
OverviewWe are seeking a highly motivated and technically strong individual to join our Technical Support team.
You will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues.
You will remotely access and diagnose robots using tools like SSH, Docker and Python and guiding customers through structured problem-solving processes on-site and collaborating with internal teams to resolve complex hardware and software issues.
This role involves significant travel (approximately 50-75%) to customer sites across Europe.
Your ResponsibilitiesSupport:Provide first-line technical support to customers for our AI robotics systems.
Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
Optimize:Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
Identify recurring problems and contribute to product and process improvement initiatives.