Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience.
Every day in every county of the U.
, people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.
We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses.
If making an impact inspires you, join us.
Imagine what we’ll build together.
We work closely with our frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them using AI driven automation and improved processes.
Our goal is to create service experiences that are efficient for our operations team and effective for our customers and pros.
About the role As Sr.
Automation & Process Specialist, you will play a key role in Thumbtack’s service experience transformation.
You will take ownership of specific business challenges within the service journey and lead process redesign supported by targeted automation and AI applications.
Your focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations - not just configuring systems.
What you’ll do Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones, rather than making incremental improvements.
Design and execute future-state workflows that combine policy, process, and automation to deliver measurable business impact.