Join Choco, where we build and own solutions that reshape a broken food system.
The global food supply chain is inefficient by design.
Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.
At Choco, we’re changing that.
We build software used daily by food distributors and their customers to run their business.
It automates orders, reduces errors, and helps operations run faster and more reliably.
Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.
As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations.
You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.
What you’ll doOwn customer issues from first contact through resolution across French and Spanish-speaking marketsBuild and deliver fast, reliable support workflows used by distributors in day-to-day operationsWork through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothlyMake decisions that directly impact customer satisfaction, retention, and order flow continuityImprove support quality by identifying patterns in recurring issues and driving root-cause fixesTake responsibility for clear escalation and coordination with internal teams when neededCoaching and training of external agents supporting Choco customersCollaborate with external support agents and internal teams to maintain high-quality service standardsWhat you bring1+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomesComfort operating across multiple tools and stakeholders in ambiguity and high-pressure situationsStrong ju.